Management By Principles

The starting point for LG Electronics' business pursuits lies in the company's commitment to society and to developing new ideas. LG Electronics' "Management by Principles" embodies our high ethical standards of doing business in a transparent and honest manner.

Corporate Management System

LG Electronics' advanced corporate governance scheme is centered around its professional management personnel and board of directors, establishing straightforward and transparent management practices while maximizing the company's shareholder and corporate values 

 

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The Five Functions of Management 

Planning is the ongoing process of developing the business' mission and objectives and determining how they will be accomplished. Planning includes both the broadest view of the organization, e.g., its mission, and the narrowest, e.g., a tactic for accomplishing a specific goal.

Organizing is establishing the internal organizational structure of the organization. The focus is on division, coordination, and control of tasks and the flow of information within the organization. It is in this function that managers distribute authority to job holders.
Staffing is filling and keeping filled with qualified people all positions in the business. Recruiting, hiring, training, evaluating and compensating are the specific activities included in the function. In the family business, staffing includes all paid and unpaid positions held by family members including the owner/operators.
Directing is influencing people's behavior through motivation, communication, group dynamics, leadership and discipline. The purpose of directing is to channel the behavior of all personnel to accomplish the organization's mission and objectives while simultaneously helping them accomplish their own career objectives.
Controlling is a four-step process of establishing performance standards based on the firm's objectives, measuring and reporting actual performance, comparing the two, and taking corrective or preventive action as necessary.

 

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Methods and processes used in knowledge networking

People - who enjoy defined knowledge management roles and accountabilities.

Process - simple effective activities and business processes.

Technology - standard groupware technology.

Culture - Knowledge management is a culture change process

 

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Management Trainee Program

People are DKSH’s greatest asset To nurture the next generation of group leaders and attract and retain ambitious young talents, DKSH Hong Kong offers an 18-month management trainee program, which has been running since 2004.

Program The program begins with intensive orientation in order to facilitate thorough comprehension of the corporate business scope and the various operations of the host Business Units.

Classroom and experiential training, on-the-job coaching, cross-departmental attachment training, and action learning projects are included, helping trainees to develop their management and functional competencies. In addition, throughout the program, members of top management, Business Unit managers, and HR professionals provide guidance and act as coaches to the trainees.

 

Career path At the end of the 18 months, the trainees are capable of assuming professional roles in designated Business Segments. Moreover, depending on their performance and capabilities, further advancement to managerial and senior management roles can be expected.

 

If you would like to learn more about our management trainee program, please contact us via email: jobs.hkg@dksh.com

 

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Steps to Improving Processes

Step 1: IDENTIFY Key Business Processes

We work with the senior team to help you identify the key processes for your organization or business – macro processes as well as sub-processes that comprise the enterprise’s work.

Step 2: PRIORITIZE Processes for Improvement

Once the key processes are identified, our consultants help the senior team prioritize those processes that, when improved or redesigned, will have the greatest impact on improving organizational effectiveness.

Step 3: Ensure ACCOUNTABILITY - Identify Process Owners

Critical to successful process improvement is ensuring accountability for process quality and results. We work with the senior team to ensure that Process Owners are identified for each key process. We also help the team define the Process Owner’s role and authority.

Step 4: Determine & Communicate PROCESS IMPROVEMENT METHODOLOGY

A variety of effective process improvement methodologies exist. The foundations of each of these share the same elements. We ensure that a common process improvement method is used throughout the organization. This could be the organization’s chosen method, Excalibur’s method or one that our consultants customize to match your needs. In some cases, the WorkOut methodology may be used for process improvement.

Step 5: Develop PROCESS IMPROVEMENT PLAN

A project plan is developed that identifies the process improvement objectives, key processes to be improved/redesigned, method selected, team compositions, schedule, roles, project organization structure and deliverables. Depending on your needs, we can also assist in establishing and executing a Project Office.

 

Step 6: IMPLEMENT Process Improvement Initiatives

Depending on the process improvement design, process improvements are implemented in a variety of ways. Here are some examples:

  • Training followed by Process Improvement Teams
  • Process Improvement Teams (training is done during the Team’s work sessions)
  • Process Improvement WorkOut Sessions are designed and facilitated

Step 7: PUBLICIZE Results

We work with the Process Owners to ensure that the rest of the organization is kept informed of progress as the key processes are improved or redesigned. Once the process changes are in place we help the Process Owner communicate the results of the new or redesigned process.

Step 8: REWARD People for New Behaviors

Often process change requires behavior change from the people working the process. Our change management consultants help the Process Owner identify the key behaviors required to ensure successful adoption and execution of the process. We then work to ensure a formal and/or informal recognition and reward system is in place to appropriately reward teams and individuals who exhibit the behavior required in the new or redesigned process. 

 

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Strategic Dimension

Please click on the links below to access a number of tools and reources in this area. (Links will open in a new window):

Key Questions to Ask When Strategic Planning

Themes of Excellence Presentation

Attaining Strategic Focus – Diagnostic

How to Run a Great Hotel – Presentation to Northern Ireland Hotels Federation

Delivering on Vision and Mission

Small Business Tools – Strategy Analysis Case Study

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Operational Dimension

Please click on the links below to access a number of tools and reources in this area. (Links will open in a new window):

The Application of Process Mapping in a Hospitality Context

Sample Hotel Management Model

Communication Skills – Self Assessment Inventory

Employee Suggestions Form

Leadership Profile – Self Assessment Inventory

Suggested Format for Managing a Meeting

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Human Resource Dimension

Please click on the links below to access a number of tools and reources in this area. (Links will open in a new window):

 Training Tools

Talent Engagement Review – Autumn 2010 – The known knowns of workplace hostility

Raising Leadership Effectiveness – Diagnostic

Senior Manager Development Needs – Self Assessment

Senior Management Interviews – Sample Interview Questions

Sample Interview Evaluation Form

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Marketing Dimension

Please click on the links below to access a number of tools and reources in this area. (Links will open in a new window):

Marketing Guide for Tourism SME’s

Basic Marketing Process Map

Top ?

 

 

Customer Dimension

Please click on the links below to access a number of tools and reources in this area. (Links will open in a new window):

Building Customer Focus in the Business

Sample Service Improvement Framework

Improving Service Quality Workshop – For Senior Managers

Trainer Tools – Basic Customer Care Case Study

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Financial Dimension

Please click on the links below to access a number of tools and reources in this area. (Links will open in a new window):

Basics of Budgeting & Control

Small Business Accounting – Spreadsheet Tool

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